What information do we collect? We collect data from you when:
Place an order with us through our website
You can however visit our website anonymously at any time.
What do we use your information for? We may use your information in the following ways:
To personalise your shopping experience by being able to respond to your individual requirements
To improve our service to you by requesting and evaluating feedback and information from you
To improve our customer service and technical support
To process transactions - your information both public and private will not be shared, sold, exchanged or given to any 3rd party company for any reason whatsoever without your consent, except for delivering the intended product or service that you have requested from us
To enable us to service any product guarantee and ensure that any product recalls or safety information can be provided to you
How do we protect and safeguard your personal information? We have a variety of security measures in place to protect your personal information.
We have internal policies setting out our data security approach and training for employees who handle customer data.
Card payments are encrypted by our secure third-party payment provider. No payment information is stored by us.
Data used by us for the processes of contacting you - both in regards to your order with us, servicing any guarantee or providing important product information - is held securely by us.
Any third party suppliers we use to allow us to communicate with you also have to abide by the same data protection policies.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to firstname.lastname@example.org
This policy was last updated on 22 May 2018.
Unsolicited E-mail Policy
Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have one overriding policy:
Policy against advertising our website using unsolicited email messages We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and website using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages and reply confirming what action we have taken.
Your email address is safe with us.
We never sell or share your email addresses with other companies.
If you feel you've been sent unsolicited email and would like to register a complaint, please email us using our contact page.
Definition of Spam Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via e-mail without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.
We provide online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. There's a link to general advice about managing cookies at the end of this page. Cookies cannot be used to identify you personally.
Below is a list of cookies that are used on this Website. You can opt out of non-essential cookies at any time by clicking this link...'Change your Cookie settings'
Clear Choice UK Web Cookies
Name: PHPSESSID Typical content: randomly generated number Expires: when user exits browser
Name: style Typical content: stores the user's preference to whether they wish to view products in a list or a grid Expires: 1 year
Name: key Typical content: randomly generated number to remember the user for their next visit Expires: 4 weeks
Name: bkey Typical content: randomly generated number to remember the basket contents for the customers next visit Expires: 4 weeks
Name: recent Typical content: stores recently viewed products for display on the customers next visist Expires: 4 weeks
Name: allowAllCookies Typical content: stores the user's preference to whether they wish to allow all Cookies on this Website or not Expires: 1 year
Google Analytics Cookies Name: _utma Typical content: randomly generated number Expires: 2 years
Name: _utmb Typical content: randomly generated number Expires: 30 minutes
Name:_utmc Typical content: randomly generated number Expires: when user exits browser
Name: _utmv Typical content: randomly generated number Expires: 2 years
Name: _utmz Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search) Expires: 6 months
For further details on the cookies set by Google Analytics, please visit this link: Cookies set by Google Analytics
Add-This Cookie Name: _atuvc Typical content: numeric content (e.g. 8|21) that helps you share content through social networks Expires: 2 years
More about Cookies For more information about how to manage your cookies, visit aboutcookies.org.
This is to ensure that experience using the website is the best possible.
You can find out more about the cookies we use by reading our cookie declaration.
What are cookies? Cookies are small files stored in your web browser to help the website interact with you. Without cookies, every time you visit a new page the website thinks you are a new visitor. This would mean for example shopping baskets would empty each time you clicked onto a new page. If you would like to read more about cookies , Wikipedia has a detailed article.
What if I do not want cookies stored on my browser? You can block cookies via your web browser. You can find out specific instructions for your browser via Google. Please note though we provide no guarantee against unexpected results should you choose to block cookies on this website.
What cookies do you store on my browser? Details of the cookies we use on this site are listed below:
CookieMessage - This records the answer you gave regarding accepting our cookies. Without this the cookie notification would pop up every time you went to a new page. Expires in 180 days
PHPSESSID - Allows the website to function correctly such as retaining a shopping basket. Expires when browser shutdown.
trackingcode - If you visited us by clicking on a link on a site e.g. an advert. We sometimes store the origin of your click so we can monitor which marketing is most effective.
webshop_basket_uid - Used to store the clients shopping basket items so they basket can be restored when they re-visit a site
Occasionally the way third-party add-ons store cookies change. Because of this the list above may not always contain an exhaustive list of the cookies which are saved. We do regularly audit the cookies stored as a result of visiting our website.